Returns and Exchanges

Your satisfaction is essential to us. If you don't feel entirely happy with an item you purchased or experience any problems with it, please contact us at hello@kalikayo.co.uk so we can address the issue promptly.

Any purchased item can be returned to us, in undamaged condition, within:

  • U.K. customers - 14 days after receipt of the goods,
  • international customers - 20 days after receipt of the goods,
and we will refund its price within 14 days of receiving the returned item.
We will refund or replace items only after we receive the original product.
Please note that for returned purchases, neither the original shipping cost nor the return shipping cost will be repaid.

We always pack your items with great care and attention to ensure they arrive in perfect condition. If you have any questions about our packing materials and methods, please don't hesitate to contact us at hello@kalikayo.co.uk.